Infrastructure smartsourcing service

BENEFITS

  • Unique service provider at your disposal 

  • Controlled cost (flat rate) fixed in advance 

  • Effective fault prevention 

  • Single contract for all your IT 

        General

        • Dedicated Project Manager

        • Pilot phase for the implementation of the contract

        • Prioritization

        • Telephone support

        • Maintenance

        • Client extranet access (project, after-sales service, Park

        • VIP Treatment

        • History, knowledge base

        • ATM

        • Monthly reporting

        • Accountability clause

        • Out-of-hours intervention

        •  Exceptional on-call on site or telephone

        Hardware

        • Inventory

        • Loan of equipment

        • Warranty Management

        • Management of evaluation proposal

        • WAN traffic control

        Software

        • Installing updates

        • Administering User Accounts

        • Database support

        Preventive

        • Disk and System Cleanup

        • Preventive maintenance

        • Restore Test

        • Supervision